Personal Information Collected – This includes your name, delivery and email address and payment method. For custom orders, this may include specific details relating to you or your home.
How We Use Your Information – The information you give use will be used for: Processing your order, Fulfilling your order and Providing any ‘post sale’ support you choose to initiate.
Keeping Your Data – All information is kept securely and in line with UK laws. Information relating to purchases is generally kept for 7 years. Quotes and general enquires that do not progress to orders will be deleted from our records.
At this time, information sent via Facebook Messenger can be only be archived by Yorkshire Rose Candles but can be deleted by the sender. If you would like this information deleted, you can action this at any time.
Website Cookies – Our own website (www.yorkshirerosecandles.co.uk) uses a limited number of cookies to monitor traffic levels on the site but doesn’t identify specific users.
Sharing Information – Yorkshire Rose Candles uses third party platforms such as Facebook and PayPal and couriers such as Royal Mail and DPD. These have their own privacy policies and practices that we do not control. You should access these third party policy documents via their individual websites.
Your information will never be sold by Yorkshire Rose Candles.
Your Rights – You may have the right to access and receive a copy of the personal information we hold about you or request the deletion of your personal information. Unless there are exceptional circumstances (i.e where we are required to store data for legal reasons) we will generally delete your personal information upon request. If you live in the EU and wish to raise a concern about our use of your information you have the right to do so with your local data protection authority.
Contact Us – If you have any questions about this policy, please contact us at firstname.lastname@example.org