FAQ's - The Answers You Need

Payment

You can pay by PayPal either via your own Paypal account or by debit/credit card as Paypal guest at checkout. 

We also offer payment via Stripe for debit/credit cards and Apple Pay, if you preferred at checkout.

If you, require any assistance with this, please do contact us.

Delivery Details

Yorkshire Rose Candles reserves the right to amend this at any time, without notice.

UK Delivery:

We offer free standard UK delivery for orders over £30.00

For orders under £5 there is a delivery charge of £3.50

For orders between £5 and £30 there is a delivery charge of £5.00

Order are posted using Royal Mail 2nd class post.  Large orders are sent via courier.

We aim to dispatch Orders within 1-2 working days of dispatch.  

Europe and Worldwide Delivery

We are happy to send our amazing products worldwide.
Please contact us, to confirm delivery charges, as charges differ depending on weight and destination.

Return Policy

We will accept returns of goods providing they are returned in a resaleable condition.

  • You must inform us within 14 days of receiving your goods that you wish to return your goods.
  • You then have a further 14 days to return the goods to us.
  • Providing the goods are in a resaleable condition we will issue your refund within 14 days of receiving the good. Refunds are automatically sent to the original payment method.

 

Postage costs to return the goods to us will not be refunded.

If you order is damaged or faulty, please contact us within 14 days, and we will send a replacement or provide a refund.

To complete your damage return, please contact us with a photograph of your damaged product and proof of purchase by providing your order number.  Once we are satisfied the damage was accidental, we will offer you either a replacement or a refund to your original payment method.

Product Information

Our candles are made with a professional blend of vegetable and mineral wax. This wax gives you the best of both worlds, a cleaner burn together with an amazing fragrance aroma for your home.   Blended wax is a popular wax to use by those looking to achieve a stronger scent throw for their candles.  Majority of the top candle brands are made using blended wax because of this reason.

Our candle wicks are a cotton blend. 

Our wax melts are also made with a blended wax.  We use a hard wax, so they don’t go soft or greasy in your hand and it also makes the wax melt easier to get out of your burner when you wish to change your scent.

Our reed diffusers are made with augeo, which is widely used in many reed diffusers.  It is a made from a renewable source, has a low odour and evaporates slowly.

Our room sprays are made with a base especially manufactured for use in room sprays.

Environmental Impact

Since our re-brand in 2019, we have worked at trying to reduce our use of plastic as much as possible. 

Our candle tins can be recycled, and our glass candles can be washed out and re-used, they make lovely plant pots for succulent plants.   

We use recyclable kraft boxes for our glass containers and reed diffusers. 

Our wax melts are packaged in paper bags, which are 100% recyclable and biodegradable. 

Our packaging material is all recyclable too.  However, we do receive large qualities of plastic bubble wrap and plastic air bags from our suppliers, so instead of sending it off to landfill we re-use it in your orders. If you do receive a parcel from us with plastic packaging, we can assure you we have not purchase it ourselves we are re-using what we have received. 

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info@yorkshirerosecandles.co.uk

07786533200